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FAQ

NEWS FROM CATEGORY FAQ

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API Integration

Cargus API interface modules All our customers looking for higher eficiency in cooperation we supply with modern Rest API interface in order to facilitate the use of the services provided by Cargus; they were designed for customers who own online eStores and warehouse processes. By using our automated API interfaces, our clients will have the […]

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Cargus Mobile App

Cargus Mobile Apps provides Access to register a pick up order for your shipment Possibility to make track and trace for your shipment in real time You can check your price for shipping , according to the contract terms You can check a COD (cash on delivery) status or an invoice status Locate the nearest  […]

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WebExpress App

WebExpress is an online shipment processing instrument, brought to you free of charge, designed for customers with small and medium volume shipments, which gives you the opportunity to issue your own transportation notes and to send a pick up order to a courier without having to call Customer Relations Service. Benefits: It can be accessed from […]

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Problems with shipment

The Complaints Department will respond immediately to each customer’s request and provide a reply. If you do not receive the parcel on time, please, in particular, submit an electronic complaint on our site or call Cargus Hotline at 021 9330 or  0219282. If your pacel has been demage in order to increase security during the […]

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Pack a parcel

In order for the parcel to reach the recipient safely, pack it in suitably durable packaging, adapted to the content of the parcel (envelope, cardboard box, box, container, pallet). The size of the package should be adapted to the contents of the package in order to minimize empty spaces inside the package. In the case […]

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Collect at Ship&Go Location

The parcel goes to theShip&Go Point if was drect addressed on this location or we did not find you at home twice with a parcel. Pickup of a parcel at Ship&Go will be possible for 5 days. To collect, you will need a phone number and a pickup code, which you will receive earlier by […]

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Redirection option

Will let you know by email or SMS notification once shipment will be in delivery to your address. For some shipments you will get an additional SMS and Email notification which enables you to redirect the shipment to the nearest Ship&Go location, there will be waiting for your pickup. Please take notice that redirection option […]

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Avizo pickup

In case courier will not reach you at address, make next two attempts to deliver the shipment, always covered by Avizo SMS and email notifications. Your shipment will be waiting for you at nearest Ship&Go location, where you can collect it in your earliest convenience. In any problem with shipment or delivery please contact our […]

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Collect on the address

Will let you know by email or SMS notification once shipment will be in delivery to your address. For some shipments you will get additional notification which enable you to redirect the shipment to the nearest Ship&Go location, there will be waiting for your pickup. If you don’t choose self-pickup Cargus courier Our couriers will […]

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Shipments Track&Trace

You can check the status of your shipment in several ways: Through our website, where you can track up to 5 packages at once! In the Cargus Mobile App, by providing your parcel number. You can download the application free of charge from secure sources: Google Play or the App Store. By contacting our Helpline […]

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