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Frequently asked questions
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Find out fast and easy how to generate an AWB. To ship, there are two ways to generate an AWB:
1. Register your shipment in the Cargus Mobile application or in MyCargus. After this registration, you will receive a QR code. Go to the Ship & Go location to drop off your package. The employee at the location will scan your QR code and print a label with a barcode that will be stuck on your shipment. The AWB will be generated when this barcode is scanned by the courier who will pick up your shipment.
2. Register your shipment in Cargus Mobile or Cargus Web and request the shipment to be picked up from your address. When the courier comes to pick up the package, he will print the label with a barcode that will be stuck on your shipment.
Are you wondering how to send a shipment so that it reaches its destination quickly, in good conditions and at favorable rates? The answer is simple: using Cargus, the company that has been providing courier and fulfillment services in Romania for over 30 years.
With Cargus you have several delivery options: address delivery, delivery on Saturday, delivery to SHIP & GO.
In addition, Cargus is launching a new delivery solution for individual customers: simple, flexible, regardless of distance. Individual customers can choose from four types of packages, depending on size only, regardless of the weight of the parcel.
Here’s how to send a package by courier, even when the weight of the package is heavier. If the product fits in the box, Cargus delivers it. The customers who can benefit from this solution are individual customers – natural persons or companies that do not have an active contract with Cargus, and the delivery price starts at 10 lei. Delivery can be made directly to SHIP & GO locations or to an address.
You benefit from the same advantageous rates, regardless of the location where you send the package and the distance it will travel. Access new shipping opportunities from the Cargus Mobile app or the MyCargus web app.
Thus, you can ship with Cargus with minimal effort and maximum efficiency!
You have several options to send shipments with Cargus, so you can choose the best option for you every time, depending on the list of prices to send shipments. Rates are constantly updated and discounts, promo offers and super prize campaigns apply.
For international shipping, you have the best prices available, and the delivery is done quickly, under maximum safety conditions for parcels, pallets, packages, etc. Distance does not matter. Are you wondering how much it costs to ship by post to Italy, fearing that you will pay large amounts for such a shipment?
With Cargus you get rid of this problem, because the rates are advantageous, as you have noticed from the price list. When we say anywhere, that’s exactly what we mean. Find out how much it costs to send a package to England, how much it costs to send a package to Belgium, how much it costs to ship to Germany or you can even research how much it costs to ship to China.
Cargus brings the world closer to you and your needs, for a fast, secure shipping at great rates. With Cargus courier, you have all your shipments in one place, you can send them daily, effortlessly, from our web application or from our mobile application. You can pay cash, card or use online payment.
If you want the recipient to be able to check all the contents of the package, it’s very simple. When you register to ship a package, you can select the additional service “Open package on delivery” which costs 6.00 RON.
At Cargus, the more you ship, the less you pay, with convenient subscriptions, promo prices and predictable rates that aren’t affected by inflation.
No, delivery cannot be postponed, even if it is the same address.
AWB is the abbreviation of Air Way Bill, a name used internationally to identify each shipment and facilitate its tracking from dispatch to receipt, payment and, if necessary, return.
With the help of the AWB, you can find out in real time the status of your Cargus shipment, see the delivery status and you can change options during the shipment such as choosing a courier with payment at destination, courier with cash on delivery, courier with payment at the addressee, etc.
The options of receiving a shipment, paying on delivery and shipment receipt location are important, but you are also interested in the delivery time. Want to know how long it takes for a shipment to arrive from America, from Poland, from Spain and from other frequent destinations.
On the cargus.ro website and in the Cargus Mobile application, you can find out how you can get in touch with a courier, see how long it will take for the order you placed to be delivered or how long it will take for you to receive the order you have been waiting for.
For cash on delivery payment at the courier, Cargus offers you several payment methods, so you can choose what suits you each time. Here’s what payment on delivery means and how you can pay at the courier:
Payment by card at the courier
Paying by card at the courier is a convenient and safe payment method. It can be done using any card, directly at the courier. Inform the courier that you want to pay the value of the package with a bank card. After making the payment, the courier will provide you with confirmation of the transaction.
Cash payment
You can pay for the shipment in cash. This cash-on-delivery payment to the courier is made when the parcel is delivered to the destination address or to the Cargus SHIP & GO points you have selected.
If you want to pick up a cash on delivery at a SHIP & GO point, make sure it’s a Cargus-owned location; only in this way you will be able to pay with cash.
Online payment via secure payment link
Pay quickly and easily by paying online for shipments collected from Cargus SHIP & GO points. You will receive a notification by email or by text message when your shipment arrives at the SHIP & GO point and a link to the Cargus website, with the option to pay online via a secure link through the EuPlatesc.ro payment processor.
If you’re already at a Cargus SHIP & GO point and want to pay online, but haven’t been notified before, ask Cargus staff to generate a payment link for you on the spot. Thus, you can pay online before collecting the package and receive the transaction confirmation in a separate email.
Payment by link at SHIP & GO CE locations is a Cargus innovation for the digitization of courier services. Payment on delivery shipments can be collected within three working days from SHIP & GO points, so you have more time and flexibility when receiving your shipments.
By using the new Cargus Mobile application, the delivery process becomes customizable for each individual customer. All Cargus deliveries can be tracked in one app, the shipping destination can be changed on the go and redirected to a SHIP & GO point. Shipments can be collected faster without a signature thanks to remote authentication. Just enter a PIN code directly in the Cargus Mobile app.
You can track the delivery and check the location of the shipments on cargus.ro. You access your Cargus account and manage your shipments, with the options of changing the address or of shipment return.
Your package will stay for 3 days in a SHIP & GO location.
Yes, after you are notified that it has been collected by Cargus and before this shipment is assigned to the courier’s route.
The second notification of collect the package from the SHIP & GO point will be sent one day before it returns to the Cargus warehouse.
A single attempt to deliver the shipment means that when your shipment is picked up by the Cargus couriers, they will try to deliver it once to the address specified by the sender.
If the shipment is not eligible for redirection to a SHIP & GO point (it does not fit in terms of size or it is a multipiece delivery) the shipment will be redirected to an own SHIP & GO point (the Cargus warehouse in the respective area) where it will be kept for 5 days.
The shipment will be redirected to the SHIP & GO point nearest to the destination address.
11. Will I be notified when the redirection is registered?
We recommend that before arriving at the SHIP & GO location, you check the operating hours of the point in the Cargus Mobile application. If that point is no longer a Cargus partner, please contact us at 021 9330 / 021 9282 or email us at contact@cargus.ro
No, it is not possible to redirect a shipment to a locker.
Yes, the redirection of the shipment to a SHIP & GO point is done on the same day as the attempted delivery to the address.
No, you cannot request a second delivery attempt to the address for a fee.
Yes, if the shipment could not be delivered after the first delivery attempt, you will receive a notification with the address of the SHIP & GO point where it was redirected.
If your shipment has not been collected from the SHIP & GO point, you will be notified when the courier picks it up from the location.
If it was not collected from the SHIP & GO point, your shipment will return to the warehouse, where it will remain for 2 days.
Your shipment is kept for 2 days from the moment it arrives at the locker. Don’t worry; we’ll give you a reminder 24 hours before the collect deadline.
It’s the newest way to deliver shipments without interacting with couriers. Available 24/7, it’s a mailbox where you receive your favorite purchases. A successful order is collected contactless.
If the shipment is not collected within the allotted timeframe, it returns to the Cargus warehouse where it stays for 3 days, after which it is automatically returned to the sender.
You can use the map to find a locker close to you.
If you no longer want the shipment, you must contact the seller and check its return policy (on its website or by telephone/email).
If your shipment is damaged, please contact us at 021 9330 / 021 9282 or by email at contact@cargus.ro
You collect your shipment using the Cargus mobile application.
As soon as your shipment arrives at the locker, you will receive an e-mail and/or a text message with the address of the locker and the timeframe when the shipment is kept in the locker.
If the shipment is not collected within the allotted timeframe, there is no way of extending this period. The shipment returns to the Cargus warehouse where it stays for 3 days, after which it is automatically returned to the sender.
No, at the moment it is not possible to redirect a shipment to a locker.
Cargus SHIP & GO locations are own points or partner stores close to your home/office where you can simply and easily send or receive your shipments.
The costs of shipping from SHIP & GO differ depending on the size of the parcel (S, M, L, XL) and start from 14 lei for shipping from one SHIP & GO point to another SHIP & GO point.
For more details about shipping rates go to https://www.cargus.ro/shipping-rates-list/ or download the Cargus Mobile application.
The operating hours of SHIP & GO points differ depending on the location, so we recommend you consult the location hours here https://www.cargus.ro/point-location-romanian/.
You have available a map of SHIP & GO Cargus locations to quickly and easily find the best option for shipping the package you are waiting for. With Cargus, SHIP & GO is more than just a logistics item. Find out how you can redirect your shipment to a Ship&Go, so that you have control over your deliveries at all times.
If you have payment on delivery shipment that was sent to a SHIP & GO, you can pay by card, online with a payment link or directly from the Cargus Mobile application.
If you don’t have a Cargus account, you can choose this method that helps you collect your shipments quickly and easily. You receive a notification via text message on the telephone number or on the email address you notified to Cargus. You come to the SHIP & GO location of your choice and tell the employee your telephone number and the PIN authorization code you received by text. You will immediately collect your shipment and, if you have not already paid, you can pay using the payment link and then you collect your shipment.
Choose this method when you are on the run and you want to collect your shipment with a simple click. You receive an automatic notification through your Cargus Mobile application, installed on your mobile phone, you come to the location, show your collect PIN, collect your package and pay via the payment link, if you haven’t already paid.
Shipment payment can be done in cash only at SHIP & GO’s own points and those of the Pay Point partners. In the rest of the SHIP & GO points, there is no cash payment option, only online payment via the link or directly in the Cargus Mobile application.
You are not at the address and you want your shipment redirected, without having to contact a consultant by telephone? With a simple click from the Cargus Mobile application, you can redirect your shipment to the nearest SHIP & GO point. You will be notified when the shipment arrives at the location and you can go collect up afterwards.
Your shipment remains at the SHIP & GO point for 3 calendar days.
You can check the size and weight of packages accepted in the SHIP & GO locations here https://www.cargus.ro/shipping-rates-list/
We recommend that before arriving at the SHIP & GO location, you check the status of your shipment and the point’s operating hours in the Cargus Mobile application or on https://www.cargus.ro/point-location-romanian/. If the representative of the SHIP & GO partner store cannot find your shipment, please contact us at 021 9330 / 021 9282 or by email at contact@cargus.ro.
You can opt for the additional service of Delivery of shipments with declared value, which is worth a maximum of 1000 lei per delivery to a SHIP & GO location and a maximum of 5000 lei for delivery to an address.
We recommend that before arriving at the SHIP & GO location, you check the operating hours of the point in the Cargus Mobile application. If that point is no longer a Cargus partner, please contact us at 021 9330 / 021 9282 or by email at contact@cargus.ro
It is important that the shipment is properly packed, in a protective box, made of a tough cardboard with a single or double protective layer. Smaller objects such as books, documents, can be packed in thicker paper envelopes without issues. You also need to seal the package with several layers of tape to make sure it doesn’t come apart.
The packaging is only available in our own SHIP & GO points, not in those of our partners.
No need to print the AWB. After placing the order to send a shipment, a QR code will be generated which you can present at any SHIP & GO point in order to send your shipment.
The Cargus Mobile application helps you manage your Cargus account, find out how you can check the status of the shipment you’ve been waiting for, check the status of the package you shipped and benefit from various facilities, at all stages of delivery, shipment, receipt, verification, payment or return.
Cargus Mobile benefits include: AWB Tracking, AWB Details, Favorite Ship&Go, Ship&Go Locations, Forward to Ship&Go, Push Notifications, Your Shipments, Account Management, Courier Reviews.
Have you sent a shipment and you don’t know if it has reached the recipient? You can check this information in the Cargus app. See exactly where your shipment is and how long it will take to reach its destination.
Also, by using the Cargus application, you are notified when a shipment is on its way to you, so you find out in real time the necessary details about the status of the Cargus shipment when you are the one sending a shipment and when you are the one receiving a shipment.
You can ship a package from the Cargus Mobile app. You just have to select “Ship a package” and then fill in the requested information. The shipment can be picked up by the courier at the address or handed over to a SHIP & GO location.