TERMENI ȘI CONDIȚII DE TRANSPORT
Editie/Edition: 18 / 01.03.2022
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TERMENI SI CONDITII APLICABILE SERVICIILOR DE CURIERAT SI TRANSPORT CARGUS
Termenii si Conditiile sunt aplicabili in efectuarea serviciilor de curierat si de transport marfa paletizata. Serviciile oferite de CARGUS si caracteristicile acestora se regasesc in Oferta Comerciala publicata la adresa https://www.cargus.ro/wp-content/uploads/Cargus-Oferta-Comerciala.pdf . CARGUS informeaza Beneficiarii cu privire la faptul ca serviciile oferite se pot realiza, total sau partial, si prin intermediul subcontractorilor sai, in conditiile stabilite de CARGUS. Raspunderea pentru serviciile comandate apartine societatii CARGUS.
In momentul preluarii de catre CARGUS a expedierii, Beneficiarul accepta Termenii si Conditiile de Transport, precum si Conditiile Generale de Furnizare a Serviciilor Postale aprobate de ANCOM si publicate pe site-ul https://www.cargus.ro/conditii-generale-de-furnizare-a-serviciilor-postal/ , indiferent daca a semnat sau nu Nota de Transport (NT).
CARGUS nu accepta preluarea bunurilor periculoase, restrictionate sau interzise la transport, in acord cu specificatiile internationale IATA, DGR, ICAO, TI, ADR, IMDG sau alte reglementari interne sau internationale. Informatiile cu privire la bunurile periculoase, interzise sau restrictionate la transport se regasesc publicate pe site-ul societatii, https://www.cargus.ro/wp-content/uploads/CG-modalitati-de-ambalare-si-restrictii-la-transport.pdf . Valorile maxime admise de Cargus pentru valoarea declarata si, respectiv, pentru ramburs, in cazul trimiterilor postale care fac obiectul unui serviciu de trimitere cu valoare declarata sau al serviciului Contra Ramburs sunt urmatoarele:
Inainte de preluare, CARGUS are dreptul sa inspecteze in orice moment expedierea Beneficiarului, fara a o deschide fara permisiunea acestuia, in situatia in care exista indicii ca bunurile preluate fac parte din categoria bunurilor periculoase, interzise sau restrictionate la transport sau cand acestea pericliteaza iminent buna desfasurare a serviciului de transport.
Rutele precum si modalitatile de transport ale expedierilor Beneficiarului sunt la aprecierea CARGUS.
Tarifele standard aferente servicilor oferite de CARGUS se regasesc in Oferta Comerciala. Atat tarifele standard, cat si tarifele negociate si stabilite contractual se aplica dupa cum urmeaza: In cazul serviciilor de curierat:
Suma dimensiunilor (L+l+h) unui colet nu va depasi 240 cm. In cazul serviciilor de transport:
Dimensiunile maxime ale unui palet sunt urmatoarele: 120 x 80 x 180 (cm). In cazul in care greutatea taxabila sau dimensiunile (lungime, latime, inaltime) unei expedieri depasesc limitele definite mai sus, Prestatorul va aplica costurile aditionale prezentate in Oferta Comerciala. Beneficiarul este integral responsabil pentru toate consecintele rezultand din declaratiile/instructiunile inexacte sau eronate furnizate Prestatorului si ocazionate de efectuarea serviciului. In cazul in care informatiile declarate de catre Beneficiar cu referire la caracteristicile expedierilor (greutate gravimetrica/fizica, dimensiuni) sunt eronate, CARGUS isi rezerva dreptul si poate efectua cantarirea/masurarea acestora la momentul preluarii cu instrumente de masura omologate corespunzator (in particular, cantare) pentru determinarea caracteristicilor reale ale expedierilor, in vederea tarifarii corecte. In cazul Beneficiarului care a incheiat cu CARGUS un contract de prestari servicii, acesta este de acord sa achite contravaloarea serviciului comandat in termenul de plata stabilit contractual, termen de plata care curge de la data emiterii facturii aferente serviciilor prestate. Factura se va emite in RON, cu frecventa saptamanala/ bilunara/lunara, stabilita contractual, iar plata se va efectua in contul bancar al CARGUS. Facturile emise de CARGUS pot fi contestate in scris de catre Beneficiar in termen de maxim 5 (cinci) zile calculate de la data emiterii. Necontestarea facturii in termenul prevazut mai sus reprezinta acceptarea tacita si neconditionata la plata a sumelor facturate iar Beneficiarul nu mai are dreptul de a contesta factura. In cazul in care Beneficiarul nu achita factura in termenul mentionat, acesta va datora penalitati de 0,15% pe fiecare zi de intarziere, calculate la suma datorata, pana la data achitarii integrale a acesteia. Penalitatile calculate pot depasi debitul initial. In caz de neplata de catre Beneficiar a serviciilor prestate, CARGUS isi rezerva dreptul de a nu mai efectua servicii decat cu plata in numerar sau in avans a serviciilor comandate, la tarifele standard din Oferta Comerciala. In cazul Beneficiarului care nu a incheiat cu CARGUS un contract de prestari servicii, acesta este de acord sa achite contravaloarea serviciului comandat, in numerar, in momentul preluarii expedierii de catre Prestator. In baza dispozitiilor Art.2495 din Codul Civil Roman, Beneficiarul isi exprima in mod expres acordul cu privire la dreptul de retentie al Prestatorului asupra expedierilor preluate si care urmeaza a fi transportate la destinatie, pana la achitarea integrala a oricarei datorii a Beneficiarului, fata de CARGUS scadenta si neachitata.
In cazul in care adresa de destinatie specificata de catre Beneficiar pe Nota de Transport este gresita, CARGUS va informa Beneficiarul prin orice mijloc de comunicare (telefonic sau in scris, pe fax sau e-mail, prin sms sau prin platforma online de urmarire a coletelor). CARGUS va efectua 2 (doua) incercari gratuite de livrare a trimiterii postale, in zile consecutive lucratoare. In cazul in care expedierea nu poate fi livrata dupa a doua incercare de livrare (de ex. destinatar lipsa de la domiciliu), CARGUS va aviza destinatarul si va pastra trimiterea postala la punctul de contact, in vederea predarii catre destinatar, pentru o perioada de 5 (cinci) zile calendaristice de la data avizarii destinatarului, perioada ce nu implica tarife suplimentare. Avizarea va interveni numai dupa a doua incercare de livrare nereusita. Beneficiarul este de acord sa plateasca orice taxe sau costuri suplimentare generate de returnarea expedierii, redirectionarea ei, de distrugerea sau incercarea de efectuare a unei noi livrari conform noii solicitari, la tarifele CARGUS standard aplicabile in momentul efectuarii transportului.
Prin acceptarea prezentilor Termeni si Conditii, Beneficiarul (in calitatea sa de expeditor) garanteaza urmatoarele:
Raspunderea CARGUS este reglementata de dispozitiile legale incidente la data producerii evenimentului si este limitata dupa cum urmeaza: In cazul serviciilor de curierat: a) in caz de pierdere, furt sau distrugere totala:
b) in caz de pierdere ori distrugere partiala sau deteriorare:
c) in cazul unei trimiteri care face obiectul unui serviciu contra ramburs, CARGUS raspunde cu intreaga valoare a rambursului pentru situatia in care nu a restituit expeditorului intreaga valoare a acestuia sau cu diferenta corespunzatoare pana la valoarea integrala a acestuia, in cazul in care rambursul a fost incasat partial de la destinatar. In cazul serviciilor de transport: a) in caz de pierdere totala sau partiala, cuantumul despagubirilor acordate de CARGUS nu poate depasi echivalentul in RON a 2,50 USD per kilogram greutate bruta lipsa (la cursul BNR din data producerii evenimentului); b) In caz de dauna sau distrugere partiala, CARGUS va despagubi Beneficiarul cu contravaloarea deprecierii marfii, fara ca despagubirea sa depaseasca echivalentul in RON a 2,50 USD per kilogram greutate bruta lipsa (la cursul BNR din data producerii evenimentului); c) In caz de intarziere in livrare, cuantumul despagubirilor acordate de CARGUS nu pot depasi taxa serviciului de transport; d) In cazul unui expedieri care face obiectul unui serviciu contra ramburs, CARGUS raspunde cu intreaga valoare a rambursului pentru situatia in care a livrat expedierea destinatarului fara a incasa de la acesta contravaloarea rambursului aferent acesteia; CARGUS va avea drept de regres impotriva destinatarului. In caz de pierdere sau distrugere totala a unei expedieri, in afara despagubirilor prevazute mai sus, CARGUS restituie Beneficiarului si tarifele aferente serviciului pentru care Beneficiarul a optat si pe care CARGUS le-a incasat la preluarea expedierii/marfii, precum si dobanda legala penalizatoare, conform legii. CARGUS nu acorda despagubiri in cazul ambalarilor necorespunzatoare de catre utilizator. Ambalarea expedierilor trebuie sa respecte modalitatile de ambalare si bunuri interzise si restrictionate la transport mentionate pe site-ul https://www.cargus.ro/wp-content/uploads/CG-modalitati-de-ambalare-si-restrictii-la-transport.pdf . Cazul fortuit si forta majora reprezinta situatii de fapt care inlatura integral raspunderea CARGUS pentru prejudiciile cauzate expedierilor de colete sau marfa paletizata, inclusiv in ceea ce priveste intarzierile in livrare.
CARGUS nu poate fi tinut raspunzator pentru expedieri intarziate: a) in cazul in care exista un numar/volum mare de comenzi in raport de perioade aglomerate (Black Friday, Craciun, Paste, campanii e-commerce etc); b) in cazul aplicarii de catre organele competente a masurilor de prevenire si limitare a efectelor epidemiei/pandemiei SARS-CoV-2 sau a altor riscuri epidemiologice sau biologice, inclusiv, dar fara a se limita la declararea carantinei zonale intr-o localitate sau aplicarea altor masuri care ar putea limita accesul in anumite zone acoperite de serviciile CARGUS; c) in cazuri fortuite sau cazuri de forta majora. In cazul tuturor serviciilor oferite, CARGUS nu poate fi tinut raspunzator pentru pierderea, furtul, distrugerea totala si partiala a unei expedieri, in urmatoarele situatii: a) in cazuri fortuite si in cazuri de forta majora; b) in cazul pierderilor si/sau daunelor indirecte (pierderi de profit, de venit, de dobanzi, piete de desfacere, licitatii, de reputatie, de oportunitate, etc); c) in situatia in care expedierea a fost receptionata de catre destinatar fara obiectiuni, cu exceptia reclamatiilor referitoare la pierderea, furtul, deteriorarea sau distrugerea totala ori partiala a continutului trimiterii postale; d) paguba s-a produs ca urmare a faptei expeditorului sau destinatarului;
Riscul pierderii sau deteriorarii unei expedieri (inclusiv marfuri paletizate) poate fi acoperit prin extinderea limitei de raspundere a Prestatorului. CARGUS pune la dispozitia Beneficiarilor sai acest serviciu suplimentar pentru care se percepe o taxa procentuala calculata la valoarea declarata a expedierii/marfii paletizate. Serviciul este activat doar daca se completeaza casuta corespunzatoare de pe Nota de Transport si dupa ce se efectueaza plata tarifului aferent fara ca limita despagubirii acordate sa depaseasca suma de 23.000 RON. Extinderea limitei de raspundere nu acopera pierderile si daunele indirecte sau speciale (mentionate la Art. 10 – „Exceptii”).
In cazul in care Beneficiarul doreste sa faca o reclamatie ca urmare a pierderii, furtului, deteriorarii partiale sau totale a unei expedieri (inclusiv marfa paletizata) preluate de CARGUS, precum si intarzierii produse in efectuarea serviciului de transport, Beneficiarul trebuie sa respecte procedura mentionata mai jos. Orice reclamatie trebuie facuta in atentia Departamentului Relatii Clienti. In cazul in care pierderea sau deteriorarea partiala a unei expedieri livrate destintatarului este constatata la momentul livrarii, destinatarul si curierul CARGUS vor intocmi un Proces-Verbal de constatare. In caz contrar, se prezuma ca serviciul comandat s-a efectuat corect, iar expedierea a fost livrata la destinatie in bune conditii. In cazul serviciului de curierat: a)Reclamatia poate fi adresata atat de catre expeditor cat si de catre destinatar, in termen de 6 (sase) luni de zile (calendaristice), calculat de la data depunerii trimiterii postale, prin modalitatile de comunicare de mai jos:
Reclamatia trebuie documentata prin punerea la dispozitie de catre petent a tuturor datelor privind evenimentul care face obiectul reclamatiei si atasarea exclusiv a dovezilor corespunzatoare evenimentului reclamat, a datelor de contact (inclusiv a unei adrese de e-mail, în măsura în care introducerea/transmiterea reclamaţiei se realizează prin intermediul poştei electronice sau a unui serviciu poştal), precum şi a detaliilor bancare pentru cazul in care, în cazul reclamaţiei soluţionate favorabil, pententul solicita plata despagubirii în cont bancar. b) Termenul de solutionare a unei reclamatii este de maxim 3 (trei) luni de zile calendaristice, calculate de la data introducerii reclamatiei. c) Daca reclamatia se dovedeste intemeiata, Furnizorul va acorda despagubirea in maxim 30 (treizeci) de zile calendaristice de la data finalizarii favorabile a analizei reclamatiei, fara a depasi, insa, termenul de 3 (trei) luni calendaristice mentionat mai sus. Detalii suplimentare cu privire la mecanismul de solutionare a constestatiilor cu privire la efectuarea serviciului postal se gasesc pe website-ul Cargus la adresa: https://www.cargus.ro/conditii-generale-de-furnizare-a-serviciilor-postal/ . In cazul serviciului de transport de marfa: a) In caz de deteriorare totala sau partiala, orice reclamatie trebuie trimisa in scris in termen de maxim 30 (treizeci) de zile calculate de la momentul in care expedierea (inclusiv marfa paletizata) a fost livrata destinatarului. b) In caz de pierdere sau furt, orice reclamatie trebuie trimisa in scris in termen de maxim 30 (treizeci) de zile calculate de la momentul in care expedierea (inclusiv marfa paletizata) trebuia livrata destinatarului. c) In caz de intarziere in livrare, orice reclamatie trebuie trimisa in scris in termen de de maxim 21 (douazecisiuna) de zile de la data livrarii marfii in atentia destinatarului. La data inregistrarii unei reclamatii, Beneficiarul este obligat sa puna la dispozitia CARGUS toate datele relevante privind evenimentul produs si reclamat, precum si documentatia (in copie) aferenta expedierii (inclusiv marfii paletizate): comanda serviciului de transport, Nota de Transport, avizului de insotire a marfii, factura marfii, alte acte doveditoare privitoare la evenimentul si expedierea care fac obiectul reclamatiei, ambalajul original al expedierii (dupa caz). In caz contrar, se prezuma ca serviciul de transport s-a efectuat corect, iar expedierea (inclusiv marfa paletizata) a fost livrata la destinatie in bune conditii. Daca reclamatia Beneficiarului se dovedeste a fi intemeiata, acesta va fi despagubit de CARGUS in maxim 30 (treizeci) de zile de la solutionarea si inchiderea reclamatiei, respectiv de la momentul receptionarii facturilor de despagubire emise de Beneficiar. Despagubirea se acorda Beneficiarului in conformitate cu dispozitiile Art. 9 “Limita de raspundere Cargus” si se vireaza in contul acestuia in termen de 30 (treizeci) de zile de la receptionarea facturilor de catre Departamentul Relatii Clienti. Daca o expediere (inclusiv marfa paletizata) declarata pierduta a fost gasita, dupa 1 (un) an de la plata despagubirii acordate Beneficiarului marfa intra in proprietatea CARGUS. Termenul pentru introducerea cererii de chemare in judecata este de 1 (un) an si curge dupa cum urmeaza:
i) in caz de pierdere sau distrugere partiala, in caz de intarziere, din ziua in care expedierea/marfa paletizata a fost livrata destinatarului; ii) in caz de pierdere totala, incepand de la a 30-a zi calculata dupa expirarea termenului de livrare aferent serviciului de transport comandat; iii) in toate celelalte cazuri, incepand de la expirarea unui termen de 3 (trei) luni de la data preluarii expedierii/marfii (paletizate). CARGUS nu va lua in considerare reclamatiile care nu respecta aceasta procedura sau cand plata serviciului comandat nu a fost efectuata. De asemenea, Beneficiarul nu poate sa deduca din tarifele aferente datorate pentru serviciile prestate de CARGUS o suma care ar compensa pierderea reclamata.
Termenii si Conditiile se supun OUG nr. 13/2013 privind furnizarea serviciilor postale si Conventiei de la Geneva (CMR), completate de prevederile legislatiei interne si dispozitiile Codul Civil Roman, precum si de legislatia UE. In cazul imposibilitatii solutionarii unor divergente sau neintelegeri prin acord comun intre Beneficiar si CARGUS, solutionarea acestora va fi facuta pe cale judecatoreasca de catre instanta competenta de la sediul CARGUS. In scopul desfasurarii activitatii sale si a indeplinirii contractului, CARGUS proceseaza date cu caracter personal. Acestea sunt prelucrate in conformitate cu Regulamentul nr. 679/2016 (GDPR). Prin acceptarea acestor Termeni si Conditii, Beneficiarul este de acord cu prelucrarea datelor sale personale de catre CARGUS si beneficiaza de o serie de drepturi cu privire la datele sale personale conform aceluiasi Regulament. Detalii despre drepturile Beneficiarului conform GDPR sunt prevazute in Politica CARGUS privind prelucrarea datelor personale, disponibila pe site-ul https://www.cargus.ro/cargus-personal-data-processing-policy/ . |
TERMS AND CONDITIONS APPLICABLE TO CARGUS COURIER AND SHIPPING SERVICES
The Terms and Conditions are applicable to the provision of courier and shipping of palletized goods services. The services offered by CARGUS and their characteristics are provided in the Commercial Offer published at the address https://www.cargus.ro/wp-content/uploads/Cargus-Oferta-Comerciala.pdf . CARGUS informs the Beneficiaries with respect to the fact that, the offered services can be performed, totally or partially, through its subcontractors, under the conditions established by CARGUS. The liability for the services ordered is held by the company CARGUS.
At the moment of the take over of the shippment by CARGUS, the Beneficiary accepts the Shipping Terms and Conditions, as well as the General Conditions for the Provisions of Postal Services approved by ANCOM and published on the website https://www.cargus.ro/conditii-generale-de-furnizare-a-serviciilor-postal/ , regardless if it signed the Transport Note (NT) or not.
CARGUS does not accept to collect dangerous goods, prohibited or restricted for shipping, in accordance with the IATA, DGR, ICAO, TI, ADR, IMDG international specifications or other domestic or international regulations. Information concerning dangerous goods, prohibited or restricted for shipping are provided on company’s website, https://www.cargus.ro/wp-content/uploads/CG-modalitati-de-ambalare-si-restrictii-la-transport.pdf . The maximum values allowed by Cargus for the declared value and, respectively, for cash on delivery, in the case of postal consignments that are the subject of a declared value delivery service or of the Cash on Delivery service are the following:
Before collection, CARGUS is entitled to inspect in any moment the Beneficiary’s delivery, without openning it, without its permission, if there are indications that the collected goods fall under the category of dangerous goods, prohibited or restricted for shipping, or when such goods are an imminent danger for the good performance of the shipping service.
The routes and the shipping means of the Beneficiary’s deliveries are at the discretion of CARGUS.
The standard fees related to the services offered by CARGUS are provided in the Commercial Offer. The standard fees as well as the fees negotiated and established by agreement are calculated as follows:
For courier services:
The sum of dimensions (L+w+h) of a shipment will not exceed 240 cm. For shipping services:
The maximum dimensions of a pallet are as follows: 120 x 80 x 180 (cm). In case the chargeable weight or dimensions (length, width, height) of a delivery exceed the limits defined above, the Supplier will apply the additional costs provided in the Commercial Offer. The Beneficiary is entirely liable for all consequences resulting from inaccurate or incorrect statements/instructions provided to the Supplier and occurred in relation to providing the service. In case the information stated by the Beneficiary in relation to the deliveries’ characteristics (actual weight/physical, dimensions) are incorrect, CARGUS reserves the right, and can perform weighing/measuring of such, at the collection, with properly approved measuring instruments (particularly, scales) for determining the actual characteristics of the deliveries, for the purpose of correct pricing. In the situation when the Beneficiary has concluded a services provision agreement with CARGUS, it agrees to pay the value of the ordered service within the payment term established by the agreement, payment term calculated starting with the date the invoice related to the services provided is issued. The invoice will be issued in RON, with a weekly/bi-monthly/monthly, established by the agreement frequency, and the payment will be made in CARGUS bank account. The invoices issued by CARGUS can be challenged in writing by the Beneficiary within maximum 5 (five) days calculated from the issuance date. Not challenging the invoice within the above-mentioned term represents implied and unconditional acceptance for payment of the invoiced amounts, and the Beneficiary does not have any longer the right to challenge the invoice. In case the Beneficiary does not pay the invoice within the mentioned term, it will owe penalties of 0.15% per each day of delay, calculated to the due amount, until its full payment. The calculated penalties can exceed the initial debt. In case the Beneficiary does not pay the provided services, CARGUS reserves the right to provide services only with the payment in cash or in advance of the ordered services, at the standard fees from the Commercial Offer. In the situation when the Beneficiary did not conclude a services provision agreement with Cargus, it agrees to pay the value of the ordered service, in cash, at the moment the Supplier takes over the delivery. Based on the provisions of Art. 2495 of the Romanian Civil Code, the Beneficiary expressly agrees with the Provider’s right of retention over the deliveries collected and that follow to be delivered to the destination, until the full payment of any debt of the Beneficiary towards CARGUS,due and unpaid.
If the address of destination specified by the Beneficiary on the Transport Note is wrong, CARGUS will inform the Beneficiary by any means of communication (by phone or in writing, by fax or e-mail, by text message or by tracking site).CARGUS will perform 2 (two) free attempts to deliver the postal delivery, in consecutive working days. If the delivery cannot be delivered after a second delivery attempt (for example, the recipient is not at home) CARGUS will notify the recipient and will keep the postal consignment at the contact point, in order to be handed over to the consignee, for a period of 5 (five) calendar days from the date of when the consignee received the notice, storage that does not involve additional charges. The notification will occur only after the second failed delivery attempt.
The Beneficiary agrees to pay any additional fees or costs generated by the return of the delivery, redirecting it, by the destruction or attempt of a new delivery according to a new request, at CARGUS standard fees applicable at the moment of performing the delivery. The Beneficiary agrees to pay any additional fees or costs generated by the return of the delivery, redirecting it, by the destruction or attempt of a new delivery according to a new request, at CARGUS standard fees applicable at the moment of performing the delivery.
By accepting this Terms and Conditions, the Beneficiary (in its quality of sender) guarantees the following:
The liability of CARGUS is regulated by the legal provisions applicable at the date the event occurred and it is limited as follows: For courier services: a) in case of theft, loss or total destruction :
b) in case of loss or partial destruction or deterioration:
c) in case of a delivery which is object of a cash on delivery service, CARGUS is liable with the entire value of the cash on delivery for the case when it has not returned to the sender its entire value, or with the proper difference up to covering its integral value, if the cash on delivery was partially cashed from the recipient.
For shipping services: a) in case of total or partial loss, the amount of damages granted by CARGUS cannot exceed the equivalent in RON of 2.50 USD per kilogram of missing gross weight (at BNR exchange rate on the date the event occurred); b) In case of partial damage or destruction, CARGUS will compensate the Beneficiary with the value of the goods depreciation, without such damages to exceed the equivalent in lei of 2.50 USD per kilogram of missing gross weight (at BNR exchange rate on the date the event occurred); c) In case of shipping delays, the amount of damages granted by CARGUS cannot exceed the fees for the shipping service; d) In case of deliveries that are object of cash on delivery service, CARGUS is liable with the entire value of the cash on delivery, in the situation that the delivery was delivered to the recipient without receiving from it the value of the related cash on delivery; CARGUS will have the right of recourse against the recipient. In case of loss or total destruction of a delivery, in addition to the above-mentioned damages, CARGUS will reimburse the Beneficiary also the fees related to the service selected by the Beneficiary and received by CARGUS when collecting the delivery/goods, as well as the legal penalty interest, according to law.
CARGUS does not grant damages in case of inappropriate packaging by the user. The packaging of deliveries must observe the packaging methods and the goods prohibited and restricted for shipping provided on the website https://www.cargus.ro/wp-content/uploads/CG-modalitati-de-ambalare-si-restrictii-la-transport.pdf .
Fortuitous event and force majeure represent situations de facto that completely exonerates CARGUS of liability for damages caused to packages and palletized goods, including with respect to delivery delays.
CARGUS cannot be held liable for delayed deliveries:
a) in case there is a high number/volume of orders during busy periods (Black Friday, Christmas, Easter, e-commerce campaings etc); b) in case of application by the competent bodies of measures for preventing and limiting the effects of SARS-CoV-2 epidemic/pandemic or of other epidemic or biological risks, including but not limited to declaring local quarantine within a city or applying other measures which may limit the access in certain areas covered by CARGUS services; c) in case of fortuitous and force majeure events. For all services offered, CARGUS cannot be held liable for the loss, theft, total or partial damage of a delivery, in the following situations: a) in case of fortuitous and force majeure events; b) in case of losses and/or indirect damages (loss of profit, income, interests, markets, auctions, reputation, opportunity, etc); c) in case the delivery was received without objections by the recipient, except for complaints regarding the loss, theft, damage or total or partial destruction of the content of the postal consignment; d) the damage occurred as a result of the action of the consignor or the consignee.
The risk of loss or damage of the content of a delivery (including palletized goods) may be covered by extending the Supplier’s liability limit. CARGUS provides its Beneficiaries this additional service for which a percentage fee calculated at the declared value of the delivery /palletized goods is collected. The service is activated only if the related box on the Transport Note is filled in, and after the payment of related tarrif is made, without the limit of granted damages to exceed the amount of RON 23,000. The extension of liability does not cover the losses and indirect or special damages (provided at Article 10 – “Exemptions”).
If the Beneficiary wishes to file a claim as a result of the loss, theft, partial or total damage of a delivery (including palletized goods) collected by CARGUS, as well as in relation to delay in providing the shipping service, the Beneficiary must observe the procedure provided below.
Any claim must be sent to the attention of the Customer Relations Department. If the loss or partial deterioration of a delivery handed-over to the recipient is ascertained during the handing-over, the recipient and CARGUS courier will draft findings Minutes. Otherwise, it is presumed that the ordered service was provided correctly, and that the delivery was delivered to the destination in good conditions. For the courier service: a)The complaint can be addressed both by the consignor and by the consignee, within 6 (six) calendar months, calculated from the date of submission of the postal consignment, through the communication methods below:
The complaint must be documented, the petitioner providing all data on the event that is the subject of the complaint and attaching exclusively the evidence corresponding to the claimed event, of contact details (inclusively of an e-mail address, to the extent to which the filing/the transmission of the complaint is made via e-mail of a postal service), as well as the bank details n case if, for a complaint solved favorably, the petitioner requests payment of compensation in a bank account.
Supplementary details with respect to the complaints resolution mechanism with respect to the provision of the postal service can be found on Cargus website at the address: https://www.cargus.ro/conditii-generale-de-furnizare-a-serviciilor-postal/ . For shipping of goods service:
c) In case of late delivery, any claim must be communicated in writing within maximum 21 (twenty-one) days from the date the goods were delivered to the recipient’s attention. At the date of registering a claim, the Beneficiary must provide CARGUS with all relevant data concerning the occurred and claimed event, as well as the documentation (in copy) related to the delivery (including palletized goods): the order for the shipping service, Transport Note, waybill, invoice for the goods, other proving documents concerning the event and delivery that are object of the claim, the original package of the delivery (as the case). Otherwise, it is presumed that the shipping service was provided correctly, and the delivery (including palletized goods) was delivered to the destination in good conditions. If the Beneficiary’s claim proves to be grounded, it will be compensated by CARGUS within maximum 30 (thirty) days since the solving and closing the claim, respectively from the moment the invoices for damages issued by the Beneficiary were received. The damages are granted to the Beneficiary in accordance with the provisions of Article 9 “CARGUS limitation of liability” and are transferred into its account within 30 (thirty) days since the invoices were received by the Customer Relations Department. If a delivery (including palletized goods) declared lost is found, after 1 (one) year since the payment of damages to the Beneficiary the goods become CARGUS property.
The term for filing a court claim is 1 (one) year and is calculated as follows:
i) in case of loss or partial destruction, in case of delay, since the day the delivery/palletized goods was delivered to the recipient; ii) in case of total loss, starting with the 30th day calculated after the expiry of the delivery term related to the ordered shipping service; iii) in all the other cases, starting with the expiry of a 3 (three) months term since the date. CARGUS will not take into consideration the claims that do not observe this procedure or when the payment of the ordered service was not performed. Also, the Beneficiary cannot deduct from the fees owed for the services provided by CARGUS an amount which would compensate the claimed loss.
The Terms and Conditions are subject to the GEO no. 13/2013 on postal services and to Geneva Convention (CMR), supplemented by the provisions of domestic legislation and provisions of the Romanian Civil Code, as well as EU legislation. In case of impossibility of solving certain disagreements or misunderstandings by mutual agreement between the Beneficiary and CARGUS, their settlement will be made in court by the competent court from CARGUS headquarters. For the purpose of performing its activity and fulfilling the agreement, CARGUS is processing personal data. Such data are processed in compliance with the Regulation no. 679/2016 (GDPR).
By accepting this Terms and Conditions, the Beneficiary agrees to the processing of its personal data by CARGUS and has a number of rights concerning its personal data according with the same Regulation. Details on the Beneficiary’s rights according to GDPR are provided in CARGUS Policy regarding the processing of personal data, available on the website https://www.cargus.ro/cargus-personal-data-processing-policy/ .
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FURNIZOR/PROVIDER CARGUS SRL
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