Cargus’ turnover increased by nearly 9% in 2025, driven by international deliveries and the expansion of the out-of-home network

Bucharest, February 2026 – Cargus, one of the largest courier companies in Romania, closed 2025 with a nearly 9% increase in turnover compared to the previous year, reaching over EUR 120 million. This performance was supported by a 7.5% increase in delivery volumes, particularly in the international segment, as well as by the accelerated growth of e-commerce and changing consumer behavior, with customers increasingly seeking flexibility and greater control over deliveries.

In a market context marked by logistical pressures and rising consumer expectations, Cargus placed a strong focus in 2025 on operational stability and improving the customer experience. The optimization of internal processes contributed to more predictable and seamless services, while investments in infrastructure supported the company’s ability to efficiently manage growing volumes.

Out-of-home network, a strategic pillar in 2025

The expansion of the out-of-home pickup and delivery network was one of Cargus’ major strategic directions in 2025. By year-end, the network comprised over 2.100 locations nationwide, including proprietary and partner SHIP & GO points, as well as lockers.

Throughout the year, the company added new locations through strategic partnerships with retailers such as Agroland and Carrefour, strengthening its proximity to customers and offering greater delivery flexibility. At the same time, Cargus continued to invest in logistics infrastructure, including the modernization of operational centers, to support this expansion and improve processing capacity.

Investments in technology and digital interaction

Another key pillar of Cargus’ development in 2025 was the modernization of customer interactions through the implementation of an omnichannel platform with AI functionalities. This change simplified access to Cargus services and improved the efficiency of customer relationship management:

• call pick-up time was reduced by 78%;
• average call duration decreased by 50%;
• 67% of requests are now resolved through self-service channels.

In this context, Contact Center teams can focus on cases that require human intervention, with a direct impact on the quality and efficiency of the customer experience.

Outlook for 2026

“Growth in 2025 confirms that the decisions made in recent years were the right ones and that the direction we are heading in is sound over the long term. We worked carefully on optimizing operations to offer customers a better and more predictable experience in their relationship with Cargus. At the same time, we consistently invested in expanding our proximity network to be closer to people, their daily routes, and how they organize their time. We see 2026 as a natural continuation of this journey, with investments in expanding the out-of-home network nationwide and supporting a modern, accessible delivery infrastructure, firmly grounded in everyday realities,” said Belgin Bactali, CEO of Cargus.

In 2026, Cargus continues the investment strategy initiated in recent years, with a focus on expanding the out-of-home network and adapting delivery infrastructure to rapid changes in customer behavior. In an economic and consumer environment undergoing continuous transformation, the company remains focused on operational efficiency, flexibility and a controlled evolution of services aligned with current realities.